Payment Terms

  • Real Africa Travel recommends carefully reviewing your safari itinerary prior to finalizing your payment.

  • Payments can be made securely online using a credit/debit card or bank wire transfer.

  • A 30% deposit is required at the time of booking to reserve hotel rooms. The remaining 70% balance is due 45 days prior to the commencement of the safari during the Peak Season (July to October 31) and 7 days prior to the start of travel for any other time of the year.

  • The 30% deposit will become nonrefundable after 72 hours from the time of payment, unless under exceptional circumstances as outlined in the following paragraph.
  • Cancellations due to natural causes like weather, disaster, political causes, death or terminal illness will be refunded less 10% of the amount paid if cancellation is received more than 45 days before day of travel.
  • Real Africa Travel guarantees a full refund for cancellations caused by unforeseen circumstances beyond their control.

Cancellation & Refunds

  • If a booking with a hotel or local airline is canceled, we will endeavor to minimize any applicable cancellation fees charged by the provider.

  • A cancellation fee may also apply if the number of travelers is reduced or the duration of the stay is shortened.
  • Pre-booked and paid-for activities may not be refundable.

  • The cancellation fees are listed below, according to the total payment paid.

  • Bookings can be canceled within 72 hours of payment, resulting in a full refund and no cancellation fee.
  • A 10% cancellation fee will apply for bookings canceled more than 45 days prior to the scheduled travel date, if the cancellation occurs after 72 hours of payment.
  • A 70% cancellation fee will be charged for bookings canceled between 14 and 45 days before the scheduled travel date.
  • A 100% cancellation fee will be imposed for bookings canceled within 14 days of the travel start date

  • To initiate a cancellation, kindly notify Real Africa Travel in writing via email to info@realafricatravel.com. Alternatively, you may reach us by phone at +14044310331 or +254777086631.

  • Your cancellation must be confirmed via email. A notification will be considered invalid unless you receive an acknowledgment email from Real Africa Travel.